Shipping & Delivery

Shipping

Flexible System

Geoali has an advanced and flexible shipping system that allows each seller to manage their own shipping options. Vendors can manage their shipping operations from the "Shipping Settings" section in the "Vendor Dashboard".

Please setup your desired shipping method options according to location even convinience.

If vendors sell physical products, they are required to add shipping options that cover the locations they wish to ship to. Otherwise, buyers will see a "No delivery is made to the address you have chosen" warning in the cart.

Product Weight and Dimensions

Our shipping system can dynamically calculate fees based on the weight and dimensions of the products. Therefore, it is crucial to add this information to your products for accurate shipping pricing.

When adding or editing a product, you must enter the product's Physical Weight (kg) and Dimensions (Length, Width, Height - cm) in the "Shipping" section.

How is the Shipping Cost Calculated?

The system determines the shipping cost for a product based on its "Chargeable Weight". This value is determined by comparing the product's Physical Weight with its Volumetric Weight (Dimensional Weight), and the higher value is used.

  • Volumetric Weight (Dimensional Weight): Calculated using the formula (Length x Width x Height) / 5000. This is the international shipping standard.

The chargeable weights of all products from a single seller in the customer's cart are summed up, and the final shipping cost is determined based on this total weight if the weight-based calculation is selected.

Shipping Options

To add shipping options, you need to go to the "Shipping Settings" section and click the "Add Shipping Zone" button.

Zone Name: This is the name of the shipping zone you will add. Example: Domestic, Europe, North America, etc.

Regions: These are the continents, countries, or states where your shipping options will be active. From here, you must select the locations you want to ship to.

Shipping Methods

You can offer 3 different shipping methods for each shipping zone:

1. Flat Rate Shipping

This is a flexible method that allows you to set a fixed shipping cost. You can choose one of three ways to calculate this cost:

Shipping Calculation Type

In the "Flat Rate" settings, you will see a dropdown menu to select how the cost is calculated:

  • Calculate by Total Weight: This option allows you to define shipping costs that vary according to the total weight of the cart. You can set different prices for different weight ranges.
  • Fixed Price Per Order: This option applies a single, fixed shipping cost to the entire order, regardless of the number of items or their total weight.
  • Fixed Price Per Item: This option applies a fixed shipping cost for each item in the cart. The total shipping cost is calculated by multiplying the number of items by the specified cost.

Still have questions?

If you still have a question, you can submit a support request here.   Contact Support

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